Question 1

What are credits and how do they work?

Accepted Answer

Credits represent your API usage for generating replica responses. Each interaction consumes credits based on the AI model used and response complexity. Your plan's monthly credit allowance resets on the first day of each month. You can track your usage and receive email warnings when you reach 80% and 95% of your limit.

Question 2

What happens if I exceed my monthly credit limit?

Accepted Answer

We use soft limits with email notifications. You'll receive warnings at 80% and 95% usage. While you can continue using credits beyond your limit, we recommend either upgrading your plan or purchasing credit boost add-ons to ensure uninterrupted service.

Question 3

Do add-on credit boosts expire?

Accepted Answer

No, add-on credit boosts are permanently added to your account and never expire. Unlike your monthly plan quota which resets each month, purchased credit boosts remain available until consumed, even if you downgrade your plan.

Question 4

How are credits consumed from my quota vs add-ons?

Accepted Answer

Credits are consumed from your monthly plan quota first. Only after your monthly quota is fully depleted will the system start using credits from your permanent add-on purchases. This ensures your renewable monthly quota is used before consuming your permanent add-ons. At the start of each month, your plan quota resets and the cycle repeats.

Question 5

Are add-on replicas permanent?

Accepted Answer

Yes! Replica add-ons are permanently added to your account and never expire. Purchased replicas remain available indefinitely, even if you downgrade your plan.

Question 6

Can I change my plan or billing cycle?

Accepted Answer

Yes! You can upgrade, downgrade, or change your billing cycle at any time through your account settings. All plan changes are managed through Stripe's secure billing portal, which handles proration and billing adjustments automatically.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and digital wallets through Stripe, including Visa, Mastercard, American Express, and Discover. Payment processing is handled securely by Stripe, and we never store your payment information.

Question 8

How do refunds work?

Accepted Answer

Start with our Free plan to make sure Replicas is right for you. If you upgrade to a paid plan and need a refund, contact our support team within the first 14 days and we will process it, no questions asked.

Question 9

How does organization billing work?

Accepted Answer

For Business plan users, the organization owner's subscription tier determines the limits for all team members. All members share the organization's credit quota. Team size is limited by your plan's seat allowance.

Question 10

Is my data secure?

Accepted Answer

Yes. We use Supabase authentication with JWT tokens and row-level security on all database tables. All API requests are authenticated, Stripe webhooks are signature-verified, and payment processing is handled exclusively by Stripe. Your data is protected by Supabase's encryption at rest and TLS encryption in transit.

Question 11

Which research modes are included?

Accepted Answer

During beta, all 6 research modes are available for free: Survey, Interview, Expert Panel, Adversarial Testing, Idea Testing, and Brand Intelligence. When paid plans launch, mode availability may vary by tier.

Replicas is free during beta

Everything included

Get notified when paid plans launch

Frequently asked questions

Replicas is free during beta

Everything included

Get notified when paid plans launch

Frequently asked questions